FAQs

FAQs

Customer Service & Airport Info

How do I get to Huntsville International Airport (HSV)?

Huntsville International Airport (HSV) is located at 1000 Glenn Hearn Boulevard, Huntsville, AL 35824. We are located off Exit 8 on Interstate 565.

How do I contact Huntsville International Airport (HSV)?

You can call us at 256-772-9395, email us at info@hsvairport.org, or visit us in person at or send a letter to 1000 Glenn Hearn Boulevard, Box 20008, Huntsville, AL 35824. Our administrative offices are open Monday through Friday, 8 a.m. to 5 p.m., and are located on the second floor of the terminal.

What are airport hours?

Huntsville International Airport is open 24 hours a day; however, airline ticket counters and concessions have their own hours of operation. View airline hours. View concessions hours.

Where can I find maps of the Huntsville International Airport (HSV) terminal?

Maps are located online here.

Which airlines serve Huntsville International Airport (HSV)?

View the full list of airlines serving Huntsville International Airport here.

How can I share my feedback about my experience at Huntsville International Airport (HSV)?

We always welcome your feedback! You can fill out one of our online comment cards send feedback through email at info@hsvairport.org, or call us at 256-772-9395.

I lost something at Huntsville International Airport (HSV); whom do I call?

The Four Points by Sheraton hotel handles Lost and Found for Huntsville International Airport (HSV). You can call the front desk at 256-772-9661. For items lost during security check point, please contact TSA at 256-772-4803. In addition, the airlines have their own Lost and Found for items left behind on airplanes. Please call your airline directly.

How do I advertise at the airport?

Advertising inside HSV is handled by Clear Channel Airports. You can contact them at 610-395-8002.

What is the policy for taking photos/video for commercial purposes in Huntsville International Airport (HSV)?

Please make all requests for photos/video for commercial purposes in advance, through our public relations manager at 256-772-9395.

What is the Port of Huntsville?

The Port of Huntsville is the umbrella name representing all of the entities governed by the Huntsville Madison County Airport Authority. When we use the name Port of Huntsville, we are reporting on all of our operations, including Huntsville International Airport (HSV), International Intermodal Center (Air Cargo and Rail Cargo), Jetplex Industrial Park, and Spaceport as well as our contract operations with Signature Aviation, Four Points by Sheraton hotel, Sunset Landing Golf Course, and Foreign Trade Zone #83.

Passenger Travel

What time should I arrive at Huntsville International Airport (HSV) before my flight departs?

TSA recommends that you arrive at least 90 minutes before your scheduled flight time. International travelers should arrive two hours before your scheduled flight time. *Note that peak travel times at Huntsville International Airport include early morning and afternoon hours on weekdays. Passengers are encouraged to allow extra time during peak travel times.

What identification will I need at the security checkpoint?

A government-issued photo ID is required at check-in and the security checkpoint. Starting May 7, 2025, every air traveler will need to present a REAL ID-compliant license (called STAR ID in Alabama) or another acceptable form of identification for domestic air travel. For more information on the Real/STAR I.D. visit here. Boarding passes are required to enter security checkpoint. To get your boarding pass, check in at the ticket counter, at an e-ticket machine, online, in your airline app, or curbside, if available for your carrier. Children under 18 are not required to have a photo ID.

Where can I get boarding passes?

Many airlines allow passengers to visit the airline website or app to check in and print their boarding passes prior to arriving at the airport. Passengers who print their boarding passes or have them on their phones can then proceed directly to the gate once passing through TSA. Check with your airline for more information. You can also print out boarding passes at your airline’s ticket counter or kiosk at Huntsville International Airport.

How many carry-on bags can I have on my flight?

Carry-on bag limitations vary from airline to airline. Please contact your airline to ask about specific requirements for both carry-on and checked luggage. View contact info for airlines at Huntsville International Airport here.

How much does it cost to check bags?

Checked baggage fees vary from airline to airline. Please contact your airline to ask about specific requirements for both checked luggage and carry-on bags. View contact info for airlines at Huntsville International Airport here.

What security regulations should I be aware of before I travel?

All passengers traveling who are 18 years old or older are required to present a valid form of identification (such as a passport or driver’s license). For additional security requirements, please visit the TSA website.

What items are prohibited in carry-on baggage?

TSA keeps a published list of items that are prohibited in carry-on bags. Before traveling, please review the list on the TSA website.

Whom do I call about lost luggage?

Please contact your airline concerning lost luggage. View contact info for airlines at Huntsville International Airport here.

Where can I eat at Huntsville International Airport (HSV)?

View a full list of Dining and Shopping at HSV.

How late do your concessions stay open?

View a full list of our concessions and their hours of operations.

Does the airport have free WiFi?

Yes, we are proud to provide free WiFi access for all our guests in the terminal and the Four Points by Sheraton hotel.

How can I check the status of a flight?

You check your flight status for arrivals and departures. View contact info for airlines at Huntsville International Airport here.

Does HSV offer lactation areas for nursing mothers?

Yes, we have a Mamava suite, located between Gates 2A/B and Gate 4 on the concourse of the airport. The pod features comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump, and a door that can be locked for privacy.

Where can I smoke at the airport?

Huntsville International Airport is a non-smoking facility.

Does Huntsville International Airport (HSV) have foreign currency exchange?

We do not offer currency exchange on site. Please contact your local bank for this service.

Caring for Others

Can I travel with my pet?

Each airline has different policies for traveling with your pet. Please contact your airline for more information. View contact info for airlines at Huntsville International Airport here.

Does the airport offer pet relief areas?

If you travel with your pet at HSV, make sure you check out our Pet Park, located outside the terminal front, and our Pet Relief Area on the concourse at Gates 11 and 12.

Do I have to buy a seat for a child traveling with me?

Each airline has different policies, but in most cases, a child under the age of 2 can ride in an adult’s lap for no additional charge. Before booking your travel, please check with your individual airline for its policy and guidelines. View contact info for airlines at Huntsville International Airport here.

You also may want to check out TSA’s tips for traveling with infants and security screening.

What are the rules for traveling with a child car seat or stroller?

Every airline is different, so please check with your carrier before you make your plans. Some airlines require you to check these items while some will allow you to gate check items such as car seats and strollers. Also, remember to ask if there are charges associated with carrying on or checking these items. View contact info for airlines at Huntsville International Airport here.

How do I request wheelchair assistance for passengers?

Please check with your airline and make this request before your travel date as well as upon check-in. View contact info for airlines at Huntsville International Airport here.

Can I escort someone past security to their gate?

Gate passes to accompany someone (including minors or persons requiring assistance) are issued by the airlines. Please contact your airline about obtaining a gate pass before you arrive at the airport. View contact info for airlines at Huntsville International Airport here.

Parking & Transportation

Where can I park when flying out of Huntsville International Airport (HSV)? And how much will it cost?

We have several on-site parking options, ranging from $9 – $25 a day. View complete parking information, including a map of our parking lots and decks.

Can I drop off or pick up someone on the airport curb?

Yes, we offer curbside loading and unloading. Additionally, there are free, covered, 10-minute “waiting spaces” located immediately in front of the terminal building if you are picking up a passenger. These are equipped with a timer that will begin when a vehicle enters the space and then flash to indicate when time has expired. All vehicles at curbside or in one of the 10-minute “waiting spaces” must be attended at all times. In addition, we provide free parking for the first 30 minutes you are on site in any of our lots. This includes the hourly parking on the first floor of the parking deck. Also keep in mind our Cell Phone Lot where you can wait until an arriving passenger texts you, then meeting them in a minute or two to pick them up in front of the terminal.

Can I park in front of the terminal for just a few minutes?

There are 10-minute parking spots along the terminal front, but someone must stay with the vehicle at all times. There is free parking for the first 30 minutes you are on site, which includes the hourly parking on the first floor of the parking deck.

What rental car companies are located at the airport?

View a full list of rental car companies serving Huntsville International Airport (HSV).

Which hotels offer shuttle services to and from Huntsville International Airport (HSV)?

Several hotels offer shuttle services at HSV. Please note you need to make prior arrangements with the hotel for pick up or drop off.

View a full list of hotels with permits to operate shuttles services at HSV.

Where can I get a taxi and/or other ground transportation?

Rental car counters and other ground transportation options are located on the first floor in the baggage claim area. Taxis and shuttle buses are parked outside of baggage claim just across the crosswalk.

My car won’t start or I have a flat tire in your parking facility. Whom can I call?

Yellow call boxes are located across from the elevators inside the parking deck. Push the red button for help.

TSA & Security

TSA Travel Checklist

Click here to download the TSA Travel Checklist and use it when packing bags to make sure all items are packed appropriately and not prohibited for air travel. Visit TSA & Global Entry to learn more.

Unacceptable Items

For a complete list of items prohibited from either carry-on or checked baggage, please visit the TSA website, or call the TSA contact center toll free at 1-866-289-9673 between 8 a.m. and 11 p.m. (ET) Monday through Friday, or between 9 a.m. and 8 p.m. (ET) on weekends and holidays, email at TSA-ContactCenter@tsa.dhs.gov or submit a form online at Customer Service | Transportation Security Administration (tsa.gov). Visit TSA & Global Entry to learn more.

TSA Pre-Check

TSA Pre-Check is a Trusted Traveler program administered by the U.S. Transportation Security Administration (TSA). This program allows eligible low-risk travelers to enjoy expedited security screening. For local enrollment centers click here. For questions on eligibility please click here. Visit TSA & Global Entry to learn more.

Global Entry

Global Entry includes TSA Pre-Check and also offers travelers international benefits. Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports, including Huntsville International Airport. Visit TSA & Global Entry to learn more.

Overpacking

Be cautious when packing bags. Federal Security Screeners often need to open and physically search a bag during the screening process. Overstuffed bags are more difficult to close when opened and could result in delays for checked luggage. Also, most airlines charge fees for overweight bags.

Sports Equipment

Vacations are a good time to play; however, take care when packing your sports equipment. Golf clubs should be washed prior to flying to prevent possibly triggering baggage screening equipment. Clubs should be in a travel bag and must be checked. For a full list of what you can and cannot bring, please visit the TSA website, or call the TSA contact center toll free at 1-866-289-9673 between 8 a.m. and 11 p.m. (ET) Monday through Friday, or between 9 a.m. and 8 p.m. (ET) on weekends and holidays, email us at TSA-ContactCenter@tsa.dhs.gov or submit a form online at Customer Service | Transportation Security Administration (tsa.gov).

Visiting Groups & Conventions

Welcome Messaging in the Airport

Huntsville International Airport (HSV) will allow convention groups the opportunity to display welcome messages in the airport. This service is offered to groups that welcome 300 or more conventioneers to HSV. Requests must be submitted in writing at least 30 days prior to the group’s arrival and are accepted on a first-come, first-served basis. For details about the types of messaging allowed and requirements, please review our Policy on Welcome Messaging.

Group Travel

Checking in with large groups can overwhelm the available space at the ticket counter and TSA lanes. Allow plenty of time to stagger check-ins. It is beneficial for large groups to split in half and some members can enjoy the waiting area next to Elite Travel on the first floor of the terminal while others check in.

Proceed to the TSA security checkpoint as members receive their tickets rather than waiting to enter as a large group. This will facilitate a speedier security check and prevent a bottleneck. Each member of the group should hold their own boarding pass and photo ID. Designate a place such as your departure gate to meet once past TSA.

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